The day s work is done at las anonas, a railside hamlet of 36 families in the state of oaxaca, mexico, when a field hand, sirenio gomez fuentes, sees a startling sight. Among the most chosen books as a freshman or common read. Customer journey mapping ist ein eckpfeiler kundenzentrierter arbeit. Though enrique has many personal problems a drug addiction and serious resentments among them he is also defined by his persistence, bravery, and incredible sense of hope. A customer journey map is a visual representation of a customers interaction with a business or website. Shows how enrique struggles with his mother leaving by describing how he began sniffing glue and. Erfahren sie bei qualtrics, wie sie ihre customer experience optimieren. Enriques journey by sonia nazario plot summary litcharts. Customer journey mapping was ist eine customer journey map. She is enrique s grandmother who raises him after lourdes leaves.
Plagued by his mothers abandonment, enrique leaves honduras and braves the difficult journey north to reunite with lourdes. Enriques journey chronicles the life of a young central american boy, and his quest to reunite with a mother who left him at the age of five to find work in the united states enrique s mother, lourdes, struggles in honduras to support her young children, belky and enrique. How a customer journey map can help you improve user. Enrique must cross thirteen of mexicos thirtyone states and traverse over 12,000 miles to reach his mother. The journey is extremely dangeroushe must face the depredations of bandits, gangsters, immigration officers, and corrupt police. A journey map is a visualization of the process that a person goes through in order to accomplish a goal. The story of a boys dangerous odyssey to reunite with his mother is a national bestseller by sonia nazario about a 17yearold boy from honduras who travels to the united states in search of his mother. Wie eine customer journey map aussieht customer journey. Named the best nonfiction book of 2014 by the latino author. He is lourdes brother and enrique lives with him until he is killed during an exchange. The nonfiction book has been published in eight languages, and is sold in both english and spanish editions in the united. Themes reasons to read this book main characters enrique. A customer journey map is a visual overview of how customers.
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